Terms and Conditions for RealtimeLeads

Terms of Service
Effective Date: September 1, 2025
Last Updated: September 1, 2025

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By using RealtimeLeads ("Service"), you agree to these Terms of Service ("Terms"). If you don't agree, please don't use our Service.

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1. ACCEPTABLE USE POLICY

You MUST:
• Use the Service for lawful business purposes only
• Respect the privacy of individuals identified in leads
• Comply with all applicable laws and regulations
• Follow platform-specific rules when engaging with leads
• Use leads ethically and professionally

You MUST NOT:
• Spam, harass, or send unsolicited communications
• Resell, redistribute, or share lead data
• Use leads for illegal or deceptive purposes
• Violate platform terms where leads originate
• Scrape or reverse-engineer our Service
• Create multiple accounts to circumvent limits
• Use automated tools to extract data from our Service
• Misrepresent yourself when contacting leads

Violations may result in immediate account termination without refund.

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2. LEAD DATA USAGE & ETHICS

Lead Data is Licensed, Not Sold:
• You receive a license to use lead data for your business
• You don't own the lead data
• License is non-transferable and non-exclusive
• License terminates when your subscription ends

Ethical Requirements:
• Engage only where your solution genuinely helps
• Respect "Do Not Contact" requests immediately
• Don't misrepresent the source of your knowledge
• Maintain confidentiality of lead information
• Delete lead data upon subscription termination

Privacy Obligations:
• Treat all lead information as confidential
• Don't combine our data with other tracking tools
• Don't create persistent profiles of individuals
• Comply with GDPR, CCPA, and other privacy laws

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3. SERVICE DESCRIPTION & LIMITATIONS

What We Provide:
• AI-analyzed leads from public business discussions
• Lead scoring and categorization
• Real-time notifications
• Dashboard access
• Search and filtering tools

What We DON'T Guarantee:
• 100% accuracy of lead information
• Specific number of leads
• Lead conversion rates
• Continuous availability (99.5% uptime target)
• Compatibility with all systems

AI Disclaimer:
• Our AI may make errors in interpretation
• Lead scores are estimates, not guarantees
• You're responsible for verifying lead quality
• We continuously improve but can't ensure perfection

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4. PAYMENTS & REFUNDS

Billing:
• Subscription fees paid in advance
• Automatic renewal unless cancelled
• Price changes with 30 days notice
• All amounts in USD

No Refunds Policy:
• No refunds for partial months
• No refunds after viewing leads
• Cancel anytime to prevent future charges
• Exceptional cases at our sole discretion

Free Trials & Referrals:
• Trial terms as specified at signup
• Referral credits non-transferable
• We may modify or end promotions anytime

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5. USER ACCOUNTS & SECURITY

Your Responsibilities:
• Provide accurate account information
• Maintain confidentiality of login credentials
• Notify us immediately of unauthorized access
• Ensure your use complies with your company policies

Account Termination:
• You may cancel anytime via dashboard
• We may suspend/terminate for Terms violations
• We may terminate inactive accounts (12+ months)
• Terminated accounts lose access to all data

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6. INTELLECTUAL PROPERTY

Our Property:
• The Service and all its components
• Our algorithms, processes, and methods
• Our brand, logos, and content
• Aggregated and anonymized data

Your Property:
• Your product configurations
• Your account data
• Content you create using the Service
• Your customer relationships

License to Us:
• You grant us license to use your configurations to provide the Service
• We may use aggregated, anonymized usage data
• We won't use your data to compete with you

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7. LIABILITY & INDEMNIFICATION

Limitation of Liability:
• WE PROVIDE THE SERVICE "AS IS" WITHOUT WARRANTIES
• OUR TOTAL LIABILITY LIMITED TO PAST 3 MONTHS FEES
• NO LIABILITY FOR INDIRECT, CONSEQUENTIAL DAMAGES
• NO LIABILITY FOR LOST PROFITS OR OPPORTUNITIES

You Indemnify Us For:
• Your use of lead data
• Your violations of these Terms
• Your violations of any laws
• Claims arising from your customer interactions
• Your unauthorized use of the Service

Force Majeure:
• Neither party liable for acts beyond reasonable control
• Including but not limited to natural disasters, wars, strikes

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8. CONFIDENTIALITY

Both parties agree to:
• Keep confidential information private
• Use it only for intended purposes
• Protect it with reasonable security
• Return/delete it upon request

Exceptions:
• Already public information
• Independently developed
• Required by law to disclose
• Received from third party lawfully

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9. DISPUTE RESOLUTION

Informal Resolution:
• First, email us at legal@realtimeleads.co
• We'll try to resolve within 30 days

Formal Resolution:
• Binding arbitration in Delaware
• AAA rules for commercial arbitration
• Each party bears own costs
• No class actions permitted

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10. GENERAL TERMS

Governing Law:
• Delaware law governs these Terms
• Exclusive jurisdiction in Delaware courts

Modifications:
• We may update Terms with 30 days notice
• Continued use means acceptance
• Material changes require explicit consent

Entire Agreement:
• These Terms are the complete agreement
• Supersede all prior agreements
• No verbal modifications valid

Severability:
• Invalid provisions will be modified minimally
• Remainder of Terms stay in effect

Assignment:
• You can't assign without our consent
• We may assign in merger or sale

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11. PRIVACY & DATA PROTECTION

• See our Privacy Policy at: https://realtimeleads.co/privacy-policy
• You agree to our data practices described there
• You'll comply with applicable privacy laws
• You'll respect individual privacy rights

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12. CONTACT INFORMATION

General Support: support@realtimeleads.co
Legal Questions: legal@realtimeleads.co
Privacy Concerns: privacy@realtimeleads.co
Billing Issues: billing@realtimeleads.co

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By using RealtimeLeads, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: September 1, 2025
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